Shipping policy
At Autism Mom’s Creations, each order is prepared with care. Please review the following shipping information before placing your order.
PROCESSING TIMES
Processing time is separate from shipping/transit time. Because many of our products are custom, personalized, made-to-order, or part of limited releases, processing times may vary by product.
Estimated processing times will be provided on the applicable product page whenever possible. Orders containing multiple items may ship together once the entire order is ready.
During holidays, sales, product launches, and limited drops, processing times may be longer due to increased order volume.
SHIPPING & DELIVERY
Once your order has been completed, it will be shipped to the address provided during checkout.
Shipping costs and available shipping methods are calculated at checkout when applicable.
Once your order has shipped, you will receive tracking information using the email address or contact information provided with your order.
Carrier delivery estimates begin after your order has been processed and shipped. Delivery dates provided by shipping carriers are estimates and are not guaranteed by Autism Mom’s Creations.
PLEASE CHECK YOUR SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been shipped.
Autism Mom’s Creations is not responsible for packages delivered to an incorrect address supplied by the customer.
TRACKING & DELIVERY
Once tracking shows that a package has been delivered, Autism Mom’s Creations is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery.
If tracking shows delivered but you cannot locate your package, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.
LOST OR DELAYED PACKAGES
Shipping carrier delays can occur because of weather, holidays, transportation disruptions, or other circumstances outside our control.
If tracking has stopped updating for an extended period or you believe your package has been lost in transit, contact us so we can review the shipment information and determine what assistance may be available.
DAMAGED PACKAGES
If your item arrives damaged, defective, or incorrect due to an error by Autism Mom’s Creations, contact us within 7 calendar days of delivery.
Include your order number, a description of the problem, and clear photographs of the item and packaging. We may request additional information before determining the appropriate resolution.
LIMITED DROPS & MADE-TO-ORDER ITEMS
Limited Drop and made-to-order products may require additional processing time before shipment. Purchasing expedited shipping does not shorten the production or processing period unless specifically stated on the product page.
MULTIPLE SHIPMENTS
In some circumstances, items from the same order may arrive in separate packages. If this occurs, additional tracking information may be provided.
CONTACT US
Questions about an order or shipment can be submitted through the Contact page on our website. Please include your order number whenever possible so we can assist you faster.